Return and Exchange Policy

Last Updated: 2-8-2024

At murshadpk.com, we strive to provide you with the best shopping experience possible. If you are not entirely satisfied with your purchase, we're here to help. This return and exchange policy explains the terms under which you can return or exchange items purchased from our website, www.murshadpk.com.

1. Returns

Eligibility for Returns:

• Items must be returned within 7 days of the purchase date.
• Items must be unused, in the same condition that you received them, and in the original packaging.
• Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers), custom products (e.g., special orders, personalized items), and personal care goods (e.g., beauty products).
• You must make a short video of opening the parcel to use as evidence for damage or broken item refund or exchange.

Non-returnable Items:

• Gift cards
• Downloadable software products
• Some health and personal care items

Return Process:

1. To initiate a return, please contact our customer support team at pkmurshad236@gmail.com with your order number and the reason for the return.
2. Once your return is approved, we will provide you with a return shipping address and instructions.
3. Pack the item securely in its original packaging, including all tags, instructions, and any accessories that came with the item.
4. Ship the item to the provided address.

Refunds:

Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.
If your return is approved, we will process a refund to your original method of payment within 7-10 business days. The time it takes for the refund to appear on your account may vary depending on your payment provider.

Return Shipping Costs:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Exchanges

Eligibility for Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at pkmurshad236@gmail.com.

Exchange Process:

1. To initiate an exchange, please contact our customer support team at pkmurshad236@gmail.com with your order number, details of the defect or damage, and any supporting photos.
2. Once your exchange is approved, we will provide you with further instructions.
3. Pack the item securely in its original packaging and ship it to the provided address.
4. Once we receive the item and inspect it, we will send you a replacement.

Shipping for Exchanges:

We will cover the shipping costs for sending the replacement item to you if the exchange is due to a defect or damage.
If the item is not available for an exchange, we will issue a full refund including original shipping costs.

3. Contact Us

If you have any questions about our return and exchange policy, please contact us at pkmurshad236@gmail.com or by mail at: